Everything you need to manage local government casework

Supports the full lifecycle of casework — from initial enquiry through to resolution — with complete visibility and control.

Case creation, tracking, and management

Guided workflows for reporting and triaging issues

Case timelines with full history of activity

Notes, attachments, and documentation

Status tracking and updates

Integrated email and communication tools

Contact and resident management

Interactive maps and issue heatmaps

Reporting dashboards and analytics

Officer workload management and assignment

Back-office triage and case allocation

Ward-level views and performance tracking