Case Management Software for Local Government and Councillor Services

A modern, mobile-first platform designed to streamline casework, improve constituent engagement, and give full visibility across local authority services.

Track cases, manage communication, and respond faster — all in one connected system.

Managing casework across local government is increasingly complex

Local authorities and councillors are managing growing volumes of enquiries, service requests, and casework — often across multiple systems, emails, and spreadsheets.This makes it difficult to maintain visibility, respond efficiently, and provide consistent service to residents.


This often leads to:

  • High volumes of manual admin and duplicated effort
  • Limited visibility across cases and workloads
  • Difficulty tracking communication with residents
  • Delays in responding to enquiries and service requests
  • Lack of clear ownership and accountability
  • Poor insight into trends, issues, and performance
  • Fragmented systems and disconnected processes
SpeakerCamera
A connected, mobile-first approach to casework and engagement
QA360 Local Government Services brings together case management, communication, and reporting into a single, easy-to-use platform

Designed for both councillors and officers, it provides full visibility of casework, simplifies communication, and enables faster, more effective responses to residents.

QA360 Casework provides mobile-friendly access for councillors, fully connected to web-based systems used within council departments — ensuring seamless communication and case visibility.

Designed for how local government actually operates

 

Mobile-first and accessible

Access and manage cases on the go with a responsive design that works seamlessly across mobile, tablet, and desktop.

 

Complete case visibility

View all case activity in one place, with detailed timelines, notes, attachments, and status updates.

 

Integrated communication

Manage emails and messages directly within each case, ensuring all communication is tracked and accessible.

 

Location-aware case management

Use interactive maps and heatmaps to visualise issues and identify trends across wards and areas.

 

Efficient workflows and case tracking

Track cases through clear statuses with structured workflows that improve consistency and accountability.

 

Action-focused reporting

Gain insight into workloads, priorities, and performance with dynamic dashboards and drill-down reporting.

 

Built for councillors and officers

Designed to support both front-line engagement and back-office operations in a single platform.

 

Connected and scalable platform

Replace fragmented tools and spreadsheets with one connected system that scales with your organisation.

Improve responsiveness, visibility, and service delivery

QA360 Local Government Services helps teams manage casework more effectively, respond faster, and gain better insight into service demand.

Reduce administrative workload and duplication

Improve visibility across cases and team workloads

Respond faster to residents and service requests

Improve communication and engagement with constituents

Strengthen accountability and case ownership

Identify trends and hotspots through data and mapping

Support better decision making and resource allocation

Everything you need to manage local government casework

Supports the full lifecycle of casework — from initial enquiry through to resolution — with complete visibility and control.

Case creation, tracking, and management

Guided workflows for reporting and triaging issues

Case timelines with full history of activity

Notes, attachments, and documentation

Status tracking and updates

Integrated email and communication tools

Contact and resident management

Interactive maps and issue heatmaps

Reporting dashboards and analytics

Officer workload management and assignment

Back-office triage and case allocation

Ward-level views and performance tracking

Built for modern local government services
QA360 Local Government Services is designed to support the real demands of local authorities and councillors — combining flexibility, usability, and powerful insight in a single platform.

It provides a modern alternative to fragmented systems, helping teams deliver more responsive, efficient, and transparent services.
See how QA360 can support your local government service
Contact us for more information and see how QA360 can help you improve case visibility, streamline communication, and deliver better outcomes for your community.
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